This episode includes two dialogues and questions. Here is what you need to keep in mind...
1)Identify yourself : This is Maria Gomez. If you work for a large company, give your department name. For example, Maria Gomez, I work in shipping.

2)Ask to speak to your supervisor: May I speak to Priscilla Chang?

3)Give a reason for not coming in: I can’t come in today because I have the flu and need to go to the doctor.

4)Give a reason for being late and an estimated time of arrival: The subways are not running because of police activity, I should be there by 10am.

Transcripts.........

Listen first then look.

Mark has a problem. His car is not working. He calls the manager.

Receptionist: Rite Aide, How can I help you?
Mark: Hi this is Mark. Can I speak to the manager please?
Receptionist: Sure.
Manager: Hi, this is Erica.
Mark: Hi Erica. This is Mark. I am running late to work today. My car is not working.
Manager: I’m sorry to hear that. I hope that everything works out.
Mark: Thanks for understanding. I’ll be there as soon as I can.
Manager: Okay. I’ll see you soon.

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It’s 6:00AM. Alice wakes up with a headache, runny nose and stomach ache. She has the flu. She doesn’t feel well. She can’t work today. She calls her boss.

Supervisor: This is Tricia. How can I help you?
Alice: Hi Tricia. This is Alice. I can’t come to work today. I don’t feel well. I have the flu.
Supervisor: Oh, I am sorry to hear that. I hope you feel better soon.
Alice: Thank you. Bye.
Supervisor: Bye.